IT and Tech Support in San Francisco

IT's about people

Is IT about people, or about computers? We at BH Tech Connection focus only on small businesses with fewer than 10 employees. We care about you. We care about your success. We take care of your computers. We are known for speedy, personalized, and long term IT support.

We don’t put you into a ticketing queue that assigns a different IT person each time, which is inefficient and makes you feel ignored and frustrated. We match you with an IT consultant as one point of contact. We customize service to each client’s needs. For example, a three-person law firm’s computer infrastructure was too slow. They were told by a larger IT company to spend $10,000 on a new server. We recommended cloud solutions that sped up their network and saved them at least $7,000.

We deal with issues related to software, networks, and advise on hardware purchases. We safeguard computer data during employee turnover. We advise and set up Cloud service integrations, such as Dropbox, Google services and LastPass to improve efficiency and security. Our clients are often pleasantly surprised how quickly and easily we solve problems.

We show genuine sensitivity to your anxiety and worries. We always respond to your problems with immediate attention. Our clients often say, “this must be a question…” We explain every question, however trivial, thoroughly and with respect.

We don’t just show up, fix, and leave. We listen, resolve and educate. We strive to exceed your expectations. This is our culture.

We help you recover from disasters, reduce downtime AND prevent them from happening in the first place. People go to auto mechanics whether their cars break down or not. IT likewise needs “mechanics”, for regular preventive maintenance, and before you upgrade your computer, or even before you start your business! preventive consulting is the CORE of BH Tech Connection.

Since we started in 2010, our clientele has grown from a handful to nearly 100 as of 2016. Our growth is largely due to our single-minded attention to only serving small businesses. If you outgrow us, we refer you to larger IT providers. Over half of our current clients were ignored by their prior IT support because they were deemed too small. They fear that we will someday leave them unattended. We do not sever ties with our clients in favor of a quick buck. Trust is our highest value. We are your long term partner and team player for your success.

To make IT more than just a “boys’ club”, we promote women and minorities to pursue IT careers. Helping their dreams come true is our way of contributing to a better world. To us, IT is always about people. We care about you, and we take care of your computers.

Call us at 415-933-7742, or email support@BHTechConnection.com, or visit BHTechConnection.com. Your first consultation is free, so check us out to see if we are the right fit for you!