IT and Tech Support in San Francisco

IT's about people

Is IT about people, or about computers? We at BH Tech Connection focus only on small businesses with fewer than 10 employees. We care about you. We care about your success. We take care of your computers. We are known for speedy, personalized, and long term IT support.

We don’t put you into a ticketing queue that assigns a different IT person each time, which is inefficient and makes you feel ignored and frustrated. We match you with an IT consultant as one point of contact. We customize service to each client’s needs. For example, a three-person law firm’s computer infrastructure was too slow. They were told by a larger IT company to spend $10,000 on a new server. We recommended cloud solutions that sped up their network and saved them at least $7,000.

We deal with issues related to software, networks, and advise on hardware purchases. We safeguard computer data during employee turnover. We advise and set up Cloud service integrations, such as Dropbox, Google services and LastPass to improve efficiency and security. Our clients are often pleasantly surprised how quickly and easily we solve problems.

We show genuine sensitivity to your anxiety and worries. We always respond to your problems with immediate attention. Our clients often say, “this must be a question…” We explain every question, however trivial, thoroughly and with respect.

We don’t just show up, fix, and leave. We listen, resolve and educate. We strive to exceed your expectations. This is our culture.

We help you recover from disasters, reduce downtime AND prevent them from happening in the first place. People go to auto mechanics whether their cars break down or not. IT likewise needs “mechanics”, for regular preventive maintenance, and before you upgrade your computer, or even before you start your business! preventive consulting is the CORE of BH Tech Connection.

Since we started in 2010, our clientele has grown from a handful to nearly 100 as of 2016. Our growth is largely due to our single-minded attention to only serving small businesses. If you outgrow us, we refer you to larger IT providers. Over half of our current clients were ignored by their prior IT support because they were deemed too small. They fear that we will someday leave them unattended. We do not sever ties with our clients in favor of a quick buck. Trust is our highest value. We are your long term partner and team player for your success.

To make IT more than just a “boys’ club”, we promote women and minorities to pursue IT careers. Helping their dreams come true is our way of contributing to a better world. To us, IT is always about people. We care about you, and we take care of your computers.

Call us at 415-933-7742, or email support@BHTechConnection.com, or visit BHTechConnection.com. Your first consultation is free, so check us out to see if we are the right fit for you!

For Small Business

BH Tech Connection provides small business clients like you with IT and tech support in San Francisco so that you can have less stress and more time to focus on what’s truly important: building and growing your business.

Just because your computers are fast and efficient now does not mean they will be as reliable in the future. Any computer will get bogged down with bloated software, unintentionally take on viruses, develop software issues, or simply break down. At least one of these things is guaranteed. When this happens, you'll want an IT Consultant in your corner to help you recover.

For small businesses, it usually isn't financially feasible to have an in-house IT Department on payroll. With BH Tech Connection, you don’t need to worry about dedicating payroll to an employee who focuses on IT preventative maintenance in your San Francisco business. We make it easy for businesses of various sizes to get San Francisco based IT Consulting for much less than the cost of even one IT employee.

If you'd like to save money, become more efficient in your business, and feel less stressed, check this out!

tech support in san franciscoDo any of these describe you?

  • You have a small business with fewer than 10 employees
  • You don’t have the budget for full-time IT Support
  • You want IT support tailored to your company’s needs, not designed for big businesses.
  • You've run your business and been your own IT department for years, and you're tired of handling it all on your own
  • You would rather prevent issues than have to fix them all the time...

...preferably by someone honest and trusted by the community.

You can stop searching: You found us!

Levels of Service

We have what we like to call three "levels" of service:

  1. Troubleshooting
  2. Consulting
  3. Prevention

We all understand what Troubleshooting is; something breaks, you contact us, and we attempt to fix it to get you back up and running. While this is easy to understand, it's the most reactive level - a necessary service, but neither fun nor ideal.

Consulting is where things begin to get more interesting. If you have old computers or network equipment, or perhaps would like to have an audit performed, we enter into a more proactive relationship. It becomes much better to plan and upgrade your workflow and infrastructure to optimize your business while minimizing your risk of downtime and loss. Still, there's one more layer to consider...

Prevention. We don't just help you troubleshoot current issues and consult on improvements. We also offer services to help maintain your infrastructure and actively work to prevent issues from happening. From computer cleanups to antivirus and backup monitoring, we encourage you to look into our subscription services for more info on how to best protect your business.

Wondering how each piece fits together?

  • You first engage us because of slow internet.
  • We determine both the local network is old, but the ISP is too slow for your company size.
  • After planning projects to upgrade your network, we also analyze options for upgrade your bandwidth and to budget for computer upgrades
  • After these projects are completed, preventative services are put in place to protect data on existing computers and keep them running smoothly

The above shows one simple example we see often, but it illustrates how one issue can lead to a change in your company that not only solved the original problem but also helps protect it against several other issues down the line. We don't just look to solve the first problem - we look for other imminent threats to your business continuity and offer steps to improve your protection against downtime and data loss.

Disaster Recovery & Preventive Maintenance

BH Tech Connection provides services that help businesses recover from computer-related disasters and help them prevent issues from occurring again.

BH Tech Connection provides both guidance to recover data as well as a subscription-based maintenance program to prevent problems and better prepare for the future. In the past year, none of the emergency calls we've received were from clients on our Preventative Maintenance subscription service.

Being able to prevent issues is critical for small businesses that rely on their computers for daily operation. Our Preventative Maintenance program can be tailored to the needs of your business to help your business continue operating with little to no issues as a result of computer failure. See here for more info!

Contact us at BH Tech Connection today to learn more about our disaster recovery and Preventative Maintenance services to ensure that your business is always working at peak efficiency and is never hindered by your own equipment.

Let us help you take the burden off of managing IT on your own or by employees who do not specialize in IT prevention. Our San Francisco based IT Consulting team can help you when you need it most and will make sure your computer equipment is always in the best condition possible.

What Clients Say

"What sets BH Tech Connection apart from the others?
Simply put Brady has a real passion for what he does in the tech world. He is on time, quick to respond and is very knowledgeable on both Macs and PCs."

— Peter B.

"Brady offers phenomenal tech support. I am not knowlagable about dealing with viruses in my business or  secure options for password protection but Brady patiently educated me about choices for my particular concerns and helped me implement them.  He also priovided a wonderful referral when he understood a project was not in his area of expertise  His enthusiasm and ability to hear me and delightful manner made my experience with him enjoyable rather than drudgery. For someone who is not a sophisticated tech user, his extensive knowledge base is invaluable as he shares information  and answers every question in comprehensive detail. Thrilled to have found him and consider him my go to for all my IT
problems."

— Margaret M.