Frequently Asked Questions
Q. Do you provide IT services to individuals?
Yes! If you are an individual in a household with no business, or self-employed as a freelancer or solopreneur, you're actually our most common type of client! We designed our services explicitly for you - not big businesses.
Q. How small are the "small businesses" that you work with?
We can help businesses with up to 10 computers. Once businesses have more than 5 people on staff, other IT service providers may actually become better options longer term, particularly if you are planning to grow larger than 10 staff. We firmly believe in everyone finding their best fit when it comes to vendor relationships.
Q. IT services are always so expensive, how do you help that?
Traditional full-spectrum managed IT services run between $150 - $400+ per month. We can help you for less than $400 per year. Remember: A Dollar A Day Keeps The Malware Away
All of our services also come with a 14-day trial period to let you try us out before committing to a whole year.
Q. When do we pay for services?
You sign up automatically with either your credit card or Paypal account. No manual sharing of information or long drawn-out conversations around the billing details.
Q. I want to start services. What are the next steps?
The next steps are both streamlined and quite simple:
- Find out what works best for you here in 4 quick questions. After answering the last question, you'll be directed to a custom page with a custom-tailored level of service to match your goals.
- On this page, provide your name and contact information, as well as how many computers (Quantity) you want us to manage for you.
- Lastly, you'll fill in payment details, review and accept our Terms of Service, and submit your order
Start to finish? Maybe 10 minutes. You'll then receive the next steps by email right afterward.
Q. Do you offer monthly billing for your services?
No. Believe it or not, annual billing is actually the best option! You'll get an entire year to see firsthand our high standards of protection and responsiveness; month to month, you may not have much need for IT support, and maybe nothing goes wrong for a few months. Imagine paying for a month of protection and nothing bad happens.
When a malware attack comes in the 4th or even 8th month of our services, that's when you really feel the power of the protection we put in place, and you can witness our responsiveness in that kind of situation as well. That's where the value is - and that's why we don't charge monthly.
If having cash on hand is a concern, we also offer a quarterly billing cycle to make things more palatable. However, we still recommend paying annually if possible since it is less expensive over the course of the year.
Q. Do you support Macs?
We support both Macs and PCs, both laptops and desktops, and have various certifications for both platforms, including but not limited to:
- Microsoft Certified Technical Specialist (MCTS)
- Apple Certified Support Professional (ACSP)
- Security+ (security algorithms, best practices for computer security)
Q. Do you do any hardware repairs?
No, we don't. We refer to local companies upon request who can perform hardware repairs.