Frequently Asked Questions
Q. How do you charge for services?
Most of our services are provided at an hourly rate. We will endeavor to provide an estimated range of hours needed for various projects, but be aware that this is simply an estimate, and can higher or lower than the projected range if unforeseen events occur. In addition to these services, we also offer a monthly Preventative Maintenance subscription, which provides additional regular services beyond our typical project work. More info on our subscription is available here.
Q. When do we pay for services?
For a complete list of our policies around payment and fees, see our Fee Schedule.
Q. Do you have a cancellation policy or charge late fees?
Yes to both. For a complete list of our policies around payment and fees, see our Fee Schedule.
Q. Do you support Macs?
We support both Macs and PCs, both laptops and desktops, and have earned various certifications for both platforms, including:
- Windows 7 Optimization
- Mac OS X Lion troubleshooting
- Microsoft Certified Systems Administrator (MCSA)
- A+ (hardware troubleshooting)
- Network+ (network protocols and troubleshooting)
- Security+ (security algorithms, best practices for computer security)
Q. Do you do any hardware repairs?
While we can upgrade RAM or replace a failed hard drive, for the most part we will bring a hardware specialist into the loop as needed for any hardware repairs. Most often, the hardware failure tends to dictate the purchase of a newer computer and rarely requires extensive hardware repair.
Q. Do I bring my computer to you?
No. Since our policy is always to come onsite whenever possible, and to perform remote work at all other times, the address on file for our company is simply a mailing address.