Frequently Asked Questions
Q. Do you provide IT services to individuals?
Yes! By far, the most common examples of clients we help tend to be solopreneurs or individuals and households. Our products and services are designed with this in mind.
Q. How small are the "small businesses" that you work with?
We help businesses with up to 10 computers. By far, the most common examples of business clients we help tend to be solopreneurs or 2-3 people in small or virtual offices. Once businesses get more than 5 people, other IT providers may become better options, particularly if more hiring and growth is planned.
Q. IT services are always so expensive, how do you help that?
Traditional full-spectrum managed IT services often run between $150 - $250+ per month.
We wanted a service that could be provided to individuals with single computers on fixed incomes, so we created one. Our Antivirus service is only a dollar a day.
We also offer a 14-day trial period for all of our services to give you a chance to try it before committing to the whole year.
Q. When do we pay for services?
Annual or quarterly payments are set up at the time of sign-up and are automatically processed through either credit card or Paypal as subscriptions that automatically renew until canceled.
Q. Do you offer monthly billing for your services?
No. We believe that annual billing is the best option. It gives an entire year to witness the full benefits of managed IT services without the "Magic Johnson" effect - if you paid every month for 3 months and you never got infected, would you still want to pay for managed antivirus?
By billing for the year, it allows us to keep costs down, and when a malware attack comes in the 4th or even 8th month of the service, you're still protected.
Since some of our services are more expensive, we also offer a quarterly billing cycle to make things more palatable. However, we still recommend paying annually if possible since it is less expensive over the course of the year.
Q. Do you support Macs?
We support both Macs and PCs, both laptops and desktops, and have various certifications for both platforms, including but not limited to:
- Microsoft Certified Technical Specialist (MCTS)
- Apple Certified Support Professional (ACSP)
- Security+ (security algorithms, best practices for computer security)
Q. Do you do any hardware repairs?
Not directly. We refer to local companies upon request who can perform hardware repairs.