Frequently Asked Questions

Q. How do you charge for services?

We offer both hourly rates and monthly services on annual contracts. For hourly work, we will endeavor to provide an estimated range of hours needed for various projects, but this is simply an estimate and can be higher or lower than the projected range if unforeseen events occur.

Q. Do I need a contract for monthly services?

Yes, we offer monthly services with annual contract commitments, though we have a 30-day grace period from signing the contract wherein either side can back out of the contract with no penalties. This lets you see if our services are right for you without immediately getting trapped into a contract.

Q. When do we pay for services?

For hourly-only services, we will ask for an estimated prepayment prior to billable work being performed. For monthly services, recurring payments are set for the 1st of the month.

Q. Do you have a cancellation policy or charge late fees?

Yes. For a complete list of our policies around payment and fees, see our Fee Schedule.

Q. Do you support Macs?

We support both Macs and PCs, both laptops and desktops, and have various certifications for both platforms, including:

  • Microsoft Certified Technical Specialist (MCTS)
  • Apple Certified Support Professional (ACSP)
  • Microsoft Certified Systems Administrator (MCSA)
  • A+ (hardware troubleshooting)
  • Network+ (network protocols and troubleshooting)
  • Security+ (security algorithms, best practices for computer security)

Q. Do you do any hardware repairs?

Not directly. We partner with local companies to facilitate hardware repairs, and ourĀ Holistic Hardware service helps to better manage the overall age of computer equipment to reduce the likelihood of needing repairs in the first place.