Frequently Asked Questions
Q1: Do you provide IT services to individuals?
Yes! If you are an individual in a household with no business or self-employed as a freelancer or solopreneur, you're actually our most common type of client! We designed our services explicitly for you - not big busines
Q2: How small are the "small businesses" that you work with?
We can help businesses with up to 10 computers. Once businesses have more than 10 people on staff, other IT service providers may actually become better options longer term, particularly if you plan to continue growing larger than 10 staff. We firmly believe in everyone finding their best fit when it comes to vendor relationships. If you have more than 10 computers, we can help to refer you to other IT service providers.
Q3: Do you support Macs?
We support both Macs and PCs, both laptop and desktops. Our team holds various certifications for both platforms, including Microsoft Certified Technical Specialist (MCTS), Apple Certified Support Professional (ACSP), and Security+ (security algorithms, best practices for computer security).
Q4: Do you offer hardware repairs?
No, we do not offer hardware repairs. We can refer you to local companies upon request who can perform hardware repairs.
Q5: I want to start services. What are the next steps?
The next steps are both streamlined and quite simple. From start to finish the process takes less than 20 minutes.
- Find out which services are the best fit for your needs by answering 8 questions about your IT needs. After answering the last question, you'll be directed to a custom page with a custom-tailored level of service to match your goals.
- Provide your payment details, review and accept our Terms of Service, and submit your order.
- Our team will reach out to you via email to begin our onboarding process and get you started.
Q6: How quickly does onboarding happen?
Our team works quickly to get you onboarded in as little as two business days. Some services like our 24/7 support may take a little longer up to one week.
Q7: How do we pay for services?
You sign up automatically with either your credit card or Paypal account. No manual sharing of information or long drawn-out conversations around the billing details.
Q8: Do you offer monthly billing for your services?
No. Believe it or not, annual billing is actually the best option! Because our services are a preventative and protective solution, you may find that month-to-month you don't have the need for IT support because nothing has gone wrong. You'll get an entire year to see firsthand our high standards of protection and responsiveness.
When a malware attack comes in the 4th or even 8th month, that's when you really feel the power of the protection we put in place and you'll see our team's responsiveness and quick action. That's where the value is - and that's why we don't charge monthly.
If having cash on hand is a concern, we offer a quarterly billing cycle to help with cash flow. However, we still recommend paying annually if possible since it is the lowest price option.
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