Frequently Asked Questions

Q. How do you charge for services?

Most of our services are provided at an hourly rate. We will endeavor to provide an estimated range of hours needed for various projects, but be aware that this is simply an estimate, and can higher or lower than the projected range if unforeseen events occur. In addition to these services, we also offer various Consulting Audits and Monthly Services, details of which can be found here.

Q. When do we pay for services?

For a complete list of our policies around payment and fees, see our Fee Schedule.

Q. Do you have a cancellation policy or charge late fees?

Yes. For a complete list of our policies around payment and fees, see our Fee Schedule.

Q. Do you support Macs?

We support both Macs and PCs, both laptops and desktops, and have earned various certifications for both platforms, including:

  • Microsoft Certified Technical Specialist (MCTS)
  • Apple Certified Support Professional (ACSP)
  • Microsoft Certified Systems Administrator (MCSA)
  • A+ (hardware troubleshooting)
  • Network+ (network protocols and troubleshooting)
  • Security+ (security algorithms, best practices for computer security)

Q. Do you do any hardware repairs?

While we can upgrade RAM or replace a failed hard drive, for the most part we will refer you to a hardware specialist for any hardware repairs. That said, oftentimes we recommend the purchase of a newer computer and rarely suggest hardware repair (there are exceptions).

Q. Do we bring our computer to you?

No. Our address is simply for mailing purposes and we do not have a physical office. We therefore come onsite to your location or provide remote services via remote control software, like Teamviewer.