Frequently Asked Questions

Q. How do your rates work?

Most of our services are provided on a project basis. Exceptions are sometimes made, particularly in cases when there are many different small issues or when the time to completion is particularly difficult to predict. In these cases, we bill on an hourly basis to be as fair as possible. In addition to these services, we also offer a monthly subscription, which provides additional regular services beyond our typical project work. More info on our subscription is available here. For more information about our policies, such as cancellations, emergency rates, or email / remote assistance, see our Fee Schedule.

Q. Do you support Macs?

We support both Macs and PCs, both laptops and desktops, and have earned various certifications for both platforms, including:

  • Windows 7 Optimization
  • Mac OS X Lion troubleshooting
  • Microsoft Certified Systems Administrator (MCSA)
  • A+ (hardware troubleshooting)
  • Network+ (network protocols and troubleshooting)
  • Security+ (security algorithms, best practices for computer security)

Q. Do you do any hardware repairs?

While we can upgrade RAM or replace a failed hard drive, for the most part we will bring a hardware specialist into the loop as needed for any hardware repairs. Most often, the hardware failure tends to dictate the purchase of a newer computer and rarely requires extensive hardware repair.

Q. Do I bring my computer to you?

No. Since our policy is always to come onsite whenever possible, and to perform remote work at all other times, the address on file for our company is simply a mailing address.